Today, we are making some big changes to our packaging and the items included with every capo. These changes will help us dramatically improve customer satisfaction and will allow us to more easily expand into retail. This change will no doubt delight some of our fans and possibly frustrate others, but rest assured we have thought long and hard about these changes and feel that they are necessary.
Here are the changes that we are making:
Starting today, we will now include our high tension rubber XL fretpads along with our standard tension rubber fretpads with every capo. This will ensure that our capos will work perfectly on every guitar, ukulele and 12-string right out of the box without the the need to purchase our accessory XL rubber tuning kit. This change also means that we are discontinuing the inclusion of our Teflon fretpads with every capo. Don't worry! Our Teflon fretpads are not going away, but instead will be available as an accessory. Additionally, we are now also offering high-tension teflon fretpads which are 2mm taller than our standard tension fretpads!
Here is is the reason for this change:
Many users need our higher tension XL rubber fretpads in order for the capo to work properly on their guitars; however most do not know this initially and so we must send them the higher tension fretpads after the fact to solve the issue. This change will eliminate this issue and ensure that all users have a great experience right out of the box. The downside to this change, is that a lot of people really do love the teflon and they will now have to buy it separately. While we love the Teflon fretpad material, it has proved to be extremely polarizing. People either violently love it or hate it. We certainly hope that you give it a try, but we will no longer be including it in the box!
We are in the process of bringing on select dealers worldwide to extend our reach and availability. As a result we have decided to unify our packaging so that the product you see in retail will look identical to the product that you buy from us direct. So we have changed all of our packaging as of April 11 to this new retail ready format. This change certainly improves the overall experience and gift readiness of our products. We hope you like it! With this change we are also making a change to the way we package our custom shop personalized capos. Custom Shop capos will now come packaged in our celebrity gift box, which has two drawers and a specific slot for each of the fretpads.
New Standard Retail Packaging:
New Custom Shop Packaging:
Thank you for your continued support as we strive to deliver the best experience possible to you!
Chris, Thalia & Team