We know that shipping charges are never something that you want to pay. We want you to know that we are not adding an uplift to shipping. In fact, in some cases we are subsidizing a lower rate for you.
Here is what we are actually doing behind the scenes for full shipping transparency.
The rates quoted on our website are our actual costs of the shipping service only. We are not adding any markup on shipping or charging for packaging on anything else. Instead, we are actually subsidizing or paying or portion of the total shipping cost for most types of shipments.
All orders in the USA will be shipped for FREE using USPS, unless you choose other options. If the product is under 1lb we will ship it USPS First Class Mail and if the shipment is over 1lb we will ship it USPS Priority Mail.
For orders outside of the USA we are continually working to get costs as low as possible. We contract with a company called APC International that is a USPS wholesaler who is able to get us a low cost method, however their process for driving out costs means that it can be slow and can take from 2-6 weeks to reach its destination.
We have however dramatically lowered the cost of global courier shipments from FEDEX and DHL by negotiating some of the best rates in the world for FedEx and DHL. We realize that these are still higher than some want to pay, so we are subsidizing the cost of these services even further by USD $5 per shipment. The price that you see quoted on our website for FEDEX and DHL is US$5 less than what we are actually paying for the shipping service.
For your convenience, we have now also added a shipping calculator to the shopping cart so you can quickly check the cost of shipping without having to go through the checkout process.
Have any further questions about shipping or anything else? We are always here to help. You can send us an email to firstname.lastname@example.org or call us at 888-4-THALIA (yes, we actually answer the phone ;)